Welcome to Shoe Muse Store! These Terms and Conditions govern your use of our website (museshoestore.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

About Shoe Muse Store: We are a premium footwear retailer specializing in stylish and comfortable shoes for fashion-conscious customers worldwide. Our collection includes boots, clogs, clothing, flats, heels, insoles & accessories, loafers, sandals, shoes, slippers, sneakers & athletic shoes, and socks.

1. User Responsibilities

By using our website, you agree to:

  • Provide accurate, current, and complete information when creating an account or making a purchase
  • Maintain the confidentiality of your account credentials
  • Use the website only for lawful purposes
  • Not reproduce, duplicate, or resell any products without authorization
  • Comply with all applicable laws and regulations

2. Products and Services

Product Descriptions

We strive to accurately display our products, including colors, materials, and sizes. However, slight variations may occur due to monitor settings. Please refer to our detailed size guides before ordering.

Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on socks and insoles unless they are unopened in their original packaging.

3. Ordering and Payment

Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order.

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your payment details.

Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated.

4. Shipping Policy

Shipping Methods

  • Standard Shipping: $12.95 USD via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available for orders over $50 USD via EMS (15-25 business days after shipment)

Processing Time

Orders are processed within 1-2 business days. Delivery times begin after processing is complete.

Shipping Restrictions

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary during peak seasons.

5. Returns and Exchanges

Return Window

15 days from delivery date. Items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Show no signs of wear (try on carpeted surfaces only)
  • Have protective sole coverings intact

Return Process

  1. Email [email protected] within 15 days
  2. Wait for return authorization (1-2 business days)
  3. Ship items to: Shoe Muse Store Returns, 3872 Pheasant Ridge Road, Plymouth Meeting, PA 19462, United States

Refunds

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on this website (images, text, logos) is the property of Shoe Muse Store and protected by intellectual property laws. Unauthorized use is prohibited.

7. Liability Limitations

Shoe Muse Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures in performance beyond our reasonable control
  • Inaccuracies in product descriptions or pricing (we reserve the right to correct errors)

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Pennsylvania, United States.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website.

11. Contact Us

For questions about these Terms, please contact:

Shoe Muse Store Customer Service
Email: [email protected]
Address: 3872 Pheasant Ridge Road, Plymouth Meeting, PA 19462, United States

Thank you for choosing Shoe Muse Store! We’re committed to helping you step into style with confidence. For sizing advice or product recommendations, our style advisors are always happy to help at [email protected].