At Shoe Muse Store, we’re committed to making your footwear shopping experience as seamless and stylish as our collections. Below you’ll find all the details about our shipping methods and hassle-free return process.

Shipping Information

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Cost: $12.95 USD
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Available for orders over $50 USD

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary during peak seasons.

Easy Returns & Exchanges

We want you to love every pair from your Shoe Muse Store order. If you need to return or exchange an item, here’s our simple process:

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition Requirements:
    • Items must be unused and in original condition
    • Original packaging with all tags attached
    • Shoes must show no signs of wear (try on carpeted surfaces only)
    • Protective sole coverings must remain intact
  • Non-Returnable Items: For hygiene reasons, we cannot accept returns on socks and insoles unless they are unopened in their original packaging.

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Product details (name, size, color)
    • Reason for return/exchange
    • For exchanges: specify desired replacement item
  2. Wait for Approval: Our team will respond within 1-2 business days with return authorization and instructions.
  3. Package Your Return: Securely repack items in original packaging with all tags attached.
  4. Ship Your Return: Send to our returns center at:
    Shoe Muse Store Returns
    3872 Pheasant Ridge Road
    Plymouth Meeting, PA 19462
    United States

    We recommend using a trackable shipping service for your protection.

Refunds & Exchanges

  • Refund Processing: Begins once we receive and inspect your return (typically 3-5 business days)
  • Refund Method: Issued to original payment (Visa, MasterCard, JCB, PayPal)
  • Refund Timeline: 5-10 business days after processing (varies by financial institution)
  • Exchanges: Processed upon return receipt; new item ships within 1-2 business days
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Quick Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Shoe Muse Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange:
– [Product Name]
– [Size/Color]
– [Reason for return/exchange]

For exchanges: I would like to exchange for [Product Name] in [Size/Color].

Please advise on next steps for processing this request.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Style Tip from Shoe Muse

Unsure about sizing? Check our detailed size guides on each product page or contact our style advisors at [email protected] for personalized recommendations before ordering.

For any other questions about our shipping or returns policy, our customer care team is always happy to help you step into style with confidence!