At Shoe Muse Store, we want you to be completely satisfied with your fashionable footwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • Shoes must show no signs of wear (please try them on carpeted surfaces only)
  • All tags and protective sole coverings must remain attached

Note: For hygiene reasons, we cannot accept returns on socks and insoles unless they are unopened in their original packaging. These items are marked as non-returnable in their product descriptions.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for approval – Our customer service team will respond within 1-2 business days with return instructions.
  3. Package your return – Securely pack the items in their original packaging with all tags attached.
  4. Ship your return – Send the package to our returns center at the address provided in your return approval email. We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we’ll process your refund or exchange:

  • Refunds will be issued to the original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution
  • Exchanges will be processed as soon as we receive your return, with the new item shipped within 1-2 business days

Please note that original shipping fees are non-refundable unless the return is due to our error.

Return Request Template

To expedite your return request, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Shoe Muse Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange:
– [Product Name]
– [Size/Color]
– [Reason for return/exchange]

For exchanges:
I would like to exchange for [Product Name] in [Size/Color].

Please advise on next steps for processing this request.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Our Returns Address

After receiving your return authorization, please ship your return to:

Shoe Muse Store Returns
3872 Pheasant Ridge Road
Plymouth Meeting, PA 19462
United States

Fashion Tip: Not sure about sizing? Check our detailed size guides on each product page or contact our style advisors at [email protected] for personalized recommendations before ordering.

For any additional questions about our returns and exchanges policy, don’t hesitate to contact our customer care team. We’re here to ensure your Shoe Muse Store experience is as perfect as our footwear collections!