Welcome to Shoe Muse Store’s FAQ page! Below you’ll find answers to common questions about our footwear collection, shipping policies, returns, and more. Can’t find what you need? Email us at [email protected].
About Shoe Muse Store
What type of products does Shoe Muse Store specialize in?
We’re your premium destination for all things footwear! Our curated collection includes boots, clogs, flats, heels, loafers, sandals, sneakers, slippers, and complementary accessories like insoles and socks. Whether you need athletic shoes or elegant heels, we’ve got you covered.
What’s your store style and target audience?
Shoe Muse Store caters to fashion-conscious yet practical shoppers who value both style and comfort. Our clean, user-friendly website reflects a modern aesthetic that appeals to busy professionals, shoe enthusiasts, and value-driven customers who appreciate diverse options from everyday wear to specialty footwear.
Product Questions
Do you carry wide or narrow width shoes?
Currently, we primarily stock standard widths, but select styles offer width variations. Check individual product descriptions for details, or contact our team for specific inquiries.
How can I determine my correct shoe size?
Each product page includes a detailed sizing chart with measurements in both US and international sizes. We recommend measuring your foot length and comparing it to our chart for the most accurate fit.
Are your shoes true to size?
Most styles run true to size, but some designer brands or specialty footwear (like heels) may vary. Customer reviews often include helpful sizing feedback—we encourage reading them before purchasing.
Shipping & Delivery
What shipping options do you offer?
- Standard Shipping ($12.95): 10-15 business day delivery via DHL/FedEx after 1-2 day processing
- Free Shipping (Orders >$50): 15-25 business day delivery via EMS after processing
All orders ship within 1-2 business days (excluding weekends/holidays). During peak seasons, processing may take slightly longer.
Do you ship internationally?
Yes! We ship globally except to some remote areas and parts of Asia. International customers may be responsible for customs fees/taxes per their country’s regulations.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Track directly through the carrier’s website or your Shoe Muse Store account.
Returns & Exchanges
What’s your return policy?
We accept returns within 15 days of delivery. Items must be unworn, in original packaging with tags attached. Customers are responsible for return shipping costs unless the item is defective.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide instructions and a return authorization number.
Do you offer exchanges?
Currently, we process returns with refunds only. For a different size/color, please place a new order after returning the original item.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption and never store your full payment details on our servers.
How do I reset my account password?
Click “Forgot Password” on the login page or contact our support team for assistance.
Contact Information
Email: [email protected]
Physical Address: 3872 Pheasant Ridge Road, Plymouth Meeting, PA 19462, USA
Business Hours: Monday-Friday, 9AM-5PM EST (email responses within 24 business hours)
Thank you for choosing Shoe Muse Store—where your perfect pair awaits with fast, reliable delivery!